Actual “conversation” with a Gateway employee:
12:19:22 AM Greg says:
For reference, my employee number is [omitted], should you wish to make note of it. Have you contacted support about this issue before?
12:20:15 AM ME!:
Yes. This is my fifth time talking to someone about some aspect of it, the last time about 30 minutes ago when I was asked to run a program and report back. My support number is 2-1274596594
12:20:54 AM Greg says:
Meanwhile, I’m going to give you a Service Request number to write down. I’ll be documenting everything we’ve done today under this Service Request number. If you need to reach us again for any reason related to this issue, please refer to this number so the next technician will use it to see the history of what we’ve done. The number is: 2-1274596594.
That’d be perversely amusing if that wasn’t the second time I had the same exchange in 4 days.
The great thing is after a week of this, they’re FINALLY actually asking to look at it themselves.
The not so great thing is that they’re charging me for a box to ship it to them in (and shipping and handling and insurance.) And that box is costing me $44! FOURTY FOUR DOLLARS FOR A BOX! A BOX! A BOX ON ALL OF YOU
That box better not be cardboard with foam inside when it gets here. It ought to be a box made of a really good steel or lunch meat.
Oh wait, this is even better: they asked if they could format my hard drive if it comes to it.
The hard drive they just sent me. Blank. That’s not working. Which is why I’m talking to them in the first place.
This is not a way to get a positive review.
America gives two thumbs up to the addition of ME ME ME YEAH to the useful recap page. God bless Cubs